CoreCodec / CoreAVC ranting (un)official thread

[Foreigner999]

LoL if this keeps up, I predict that CC will abandon doom9 and stay in thier own forum. Why? At least there they can control their own forum and delete messages as they pop up. Here, they dont have any control over what gets said directly. Time will tell.

[Malow]

At least there they can control their own forum and delete messages as they pop up. Here, they dont have any control over what gets said directly.

sure, like where is the @%@#)(%$@# trial version???? (http://forum.doom9.org/showpost.php?p=901248&postcount=2068)

[BetaBoy]

We have fixed all issues that we are aware of in the current internal build of CoreAVC and have added some more output options.

On a side note we also have done more work on our OS X versions and have added our initial SMP support for Intel based CPU's. On linux.... we are planning to demo CorePlayer Pro with the latest CoreAVC running on Ubuntu at CES if anyone wants to have a peak you can PM me.

[Ginsonic]

And, Betaboy, will all of us, who have never received their 1.2 update, have any chance to ever get it :mad: ?

[goofee]

I've sent you guys emails, PM's and forum posts over several boards. Nothing. When you go commercial with a product you need to give support or at least some info that's correct and you stick by. Never in my life have i gotten such rotten support on a product. Do we have to wait for 1.3 for access? Some info would be nice as i've said so many times now!!!

[Episode]

Perhaps you guys should go to see your nearest consumer rights advisor or a lawyer and ask help from them. Every consumer has absolutely every right to do so if they haven't recived a product or service that they have paid for. Just because CoreCodec is a small business doesn't give them any right to treat their customers like crap.

[ChronoCross]

This thread gets more entertaining each day. Legal action over $20. What an absurd concept. It'll cost you more money to get a lawyer with no guarantee that you'll even win.

I would recommend not sending 800 emails but rather 1 email with from the account you originally purchased coreavc.

You should do something like this

To: BetaBoy@gmail.com
Subject: CoreAVC 1.2 Email Update
Body:

Hello,

I recently purchased a older version of your CoreAVC software and never received a core login/password. If you could send me an email with my account creation so that I may download the update that woul be greatly appreciated.

Thank you
Customer Real Name


Then you wait. If they got your orginal email for purchase 1.1 and were able to send you one for 1.1 they will get this. However since I'm sure most people sent 500 emails if they didn't get a response within 5 minutes it may take some time because:

1) They are not robots
2) They do not work 24/7
3) USA Timezone.
4) It's new years weekend.

[goofee]

That's it. Let's me be clear, i've been patient. I'm serious. Let me explain it all and bare with me.

I've sent this email you mention right after the 1.2 release and got an answer that it'll be fixed. Meanwhile they are saying at the forums that they'll release a new version for the activation issues. Two weeks past and nothing. I then sent a follow-up on the first email and got nothing. The forums then said i wasn't alone. Then they say in their own forums "write a mail with UPDATE in the header and it'll be handled". I do just that and i get nothing. Then they say "we're having problems with our spam filter, please send again". I do just that and nothing. I then get desperate and send to every email addy corecodec has online. Nothing. They then say in the forums that they are working on a new release out in six weeks or so. After that i sent PM's and forum posts. Nothing. And now this statement from betaboy. Like i said, if you run a business like many others do on this planet give some info that's correct and stick to it or else it seems like a scam! And another thing, at least testing a web-site or a activation procedure to a small closed group would be an idea next time. That's what everyone else does to confirm that their product is somewhat working.

If the product wasn't this unique Corecodec would have been gone! And the strange thing is, after all this ranting betaboy and all the others doesn't even seem to care. All we get is this promise of a new version and everything will be ok. Not only once, but again and again! Like we believe them every single time!

No promises when the product was free may have worked, but now, if i had an alternative i would a gone for it weeks ago!

I've been paying for products on the Internet as long as it's existed so i claim to have some experience on the matter. Get it together Corecodec, you could actually make some money in the future just yet.

[Malow]

We have fixed all issues that we are aware of in the current internal build of CoreAVC

again, i hope the old interlaced issue is in the "list"...

[Ginsonic]

ChronoCross:

Well then, let me explain. I meanwhile did not send one, not two, but countless emails and PMs to every possible CoreAVC address I could get. I sent my PayPal transaction details four times including a PDF containing all data, because they first told me, that they could not find them. I wrote an email exactly like described in CoreAVC forum. Now I am still waiting since the day CoreAVC 1.2 was released and got NO answer to ALL of my messages. So please Do not tell me to be patient :mad: !

[Dregelmyller]

"Best" option seems to be to open a paypal dispute.
Got my money back pretty quick.

Gave up on any hope receiving the codec after a long 30+days patient waiting.

Will not buy it again until all flaws/issues are worked out.

[DeepBeepMeep]

We have fixed all issues that we are aware of in the current internal build of CoreAVC and have added some more output options.

On a side note we also have done more work on our OS X versions and have added our initial SMP support for Intel based CPU's. On linux.... we are planning to demo CorePlayer Pro with the latest CoreAVC running on Ubuntu at CES if anyone wants to have a peak you can PM me.

Have you fixed the issue with the colorspace when coreavc is not at the end of the chain? Since I haven't received any thanked you or any form of feedback after I have sent you the sample, I am quite of losing hope this will ever be fixed...

[goofee]

A word of advice to all those who are considering buying Coreavc.

These people are bunch of scammers. They've lost my trust completely at this point. They don't answer email, pm's of forum posts and don't activate my product. They always claim it's because of some bogus reason and try to make it seem everything will fixed. But it never is.

The fact that they delete posts in their own forums that can hurt them (but is the truth) just shows they are trying to cover their ass and milk money out of this as long as they can.

I'm gonna try to spread the truth about them every chance i get at this point, they deserve it.

[goofee]

A word of advice to all those who are considering buying Coreavc.

These people are bunch of scammers. They've lost my trust completely at this point. They don't answer email, pm's of forum posts and don't activate my product. They always claim it's because of some bogus reason and try to make it seem everything will fixed. But it never is.

The fact that they delete posts in their own forums that can hurt them (but is the truth) just shows they are trying to cover their ass and milk money out of this as long as they can.

I'm gonna try to spread the truth about them every chance i get at this point, they deserve it.

[Ginsonic]

I am sorry to say, that goofee is right. Since release of version 1.2 I am fighting for my update with no result. NO answer to countless emails and PMs (also in their own forum), always only lame excuses (Spamfilters...). I will never buy any Core product again, because I am totally frustrated and can not understand at all, how a company can treat their customers like this !

[goofee]

After trying (and i mean really trying) for over two months now, there just is no excuse.

[bond]

guys, this thread is about coreavc as in "no ranting and flames" eg if you are having concrete bug reports

for flaming and ranting keep it best for yourself or at least only use the ranting thread (http://forum.doom9.org/showthread.php?t=118775&page=9)

and no cross posts!

[BetaBoy]

All.... For the few ppl that insist on ranting email me directly and lets get your agressions on on me. As far as the postings... we will not tolerate a few ppl registering several accounts with the same IP and posting in the manner that has happened.

As before anyone can email me if they have an issue: betaboy@corecodec.com

Back OT: Look for a new version within the next week now that we are back from CES.

[BetaBoy]

We have been very agressive with support issues granted we are still dealing with the issue users not receiving emails. This is due to ISP's marking our email as spam and they are being deleted. We have hired a third party validatiion service for registration email delivery to fix this issue which kicks in next week.

As far as the postings... we will not tolerate a few ppl registering several accounts with the same IP and posting in the manner that has happened.

As before anyone can email me if they have an issue: betaboy@corecodec.com

[goofee]

I've sent PM's that don't rely on spam filtering but nothing!

Baning my ip at your board is just childish. And i've only had one account ever.

As well, I'm not alone in having issues, have you read your own forums?

But fine, i've sent you yet another email let's see you fix me access then.

[goofee]

All.... For the few ppl that insist on ranting email me directly and lets get your agressions on on me. As far as the postings... we will not tolerate a few ppl registering several accounts with the same IP and posting in the manner that has happened.

As before anyone can email me if they have an issue: betaboy@corecodec.com

Back OT: Look for a new version within the next week now that we are back from CES.

I've sent PM's that don't rely on spam filtering but nothing!

Baning my ip at your board is just childish. I'm a customer dude! And i've only had one account ever.

As well, I'm not alone in having issues, have you read your own forums?

The worst part is that you make me seem like the bad person in this, when in fact it's you!

If i wasn't a nice person i could've start a nice little crusade about all this all over the place, worse than this, but i won't.

But fine, i've sent you yet another email let's see you fix me access then.

[bond]

merged the rants to the ranting thread

[Ginsonic]

But fine, i've sent you yet another email let's see you fix me access then.

I did so too ! And remember, You have the possibility to send me a PM in Your forum. No ISP problems possible there !

[goofee]

merged the rants to the ranting thread

Thank you, i'm sorry i messed up in the other thread but i lost my head for a moment.

[BetaBoy]

goofee... I am not negating your issue... My staff and I want to help you... on PM's I have now made sure that PM notifications are now on so I receive the emails when users PM me.

[goofee]

goofee... I am not negating your issue... My staff and I want to help you... on PM's I have now made sure that PM notifications are now on so I receive the emails when users PM me.

Ok, great! I've now sent you an email, a PM on your own board and a PM on this board.

[Ginsonic]

Miracles do happen :rolleyes: !

I finally got an answer from Betaboy ! Hoping to be able to install my version 1.2 soon...

[DarkNite]

I would love to eventually be able to install 1.2 or any future versions... I really do hope the e-mail issue gets solved soon as well. None of my queries have been answered (that I know of), and I can only imagine what would happen if I called Qwest and asked them to query their e-mail servers for my responses.

The one thing I can say is I enjoyed CoreAVC 1.1 at the time, and would still have it installed if it didn't hang when attempting to run a video on my secondary monitor.

[goofee]

Miracles do happen :rolleyes: !

I finally got an answer from Betaboy ! Hoping to be able to install my version 1.2 soon...

At this point i'll believe it when it happens. There has been so many empty promises.

[clsid]

Just google for "moo" if you are tired of waiting.

[ChronoCross]

Edited.

wow supporting piracy....nice.

[clsid]

These guys have already bought it...

Proud to be a pirate. Har har.

[Inventive Software]

Sorry clsid, but I can't condone that. Please edit your post, Chronocross too.

[goofee]

Ok their support is almost non-existent and they have a lot to improve regarding just about everything. But to resort to piracy? No. Not when the product has so much potential. Even i think that. I've seen too many good products squeezed out because of minor issues, i want to support this one.

Microsoft? Ok, but all other companies? No. Or do you want all your future products to come from Microsoft? Think about what that will do. Sheesh!

[Foreigner999]

Hmm
I just checked the stats on those sites and there are only about a thousand downloads, either there are many happy users of coreavc v1.2 or there aren't really that many customers.

[bond]

clsid, check rule 6 plz, striked

[clsid]

You may wanna strike ChronoCross too. See his post/quote.

I was only helping goofee & co to exercise their fair use rights, namely being able to use the software that they legally bought a license for.

[davidw89]

Hey guys is this a codec or a player..as i 've got the Core AVC player 1.4 or something...but iam not sure if it's better than TCPMP 0.81 RC1

[f@chance]

Well I add my voice to those that are displeased. Bought 1.2 on the day of release, didn't get it because of browser foul up on Core's side. Went on vacation, initiated PayPal dispute, PayPal wants me to resolve this with CoreAVC.

I received the link in my PayPal account but don't want to use it because of the off-line issues the product is not ready for prime time yet in my opinion.

I anticipated for CoreAVC a slowdown over X-Mas period, then absence due to CES, but now I am ready again to pick up where I left off. Next CC statement if the refund is not on it. I'll be back :D

[Ginsonic]

At this point i'll believe it when it happens. There has been so many empty promises.

It seems, that You were right. I had two answers first, a nonfunctional attached version and since then no further support :mad: Again no answers to my emails to Betaboy...

[Inventive Software]

*bump*, to keep it on the first page and in line with the CoreCodec / CoreAVC thread. ;)

[ChronoCross]

why did you bump this? you should be striked for doing a bump like this

[Sirber]

+digg for the bump! ;)

this thread is important.

[Sharktooth]

I dont think he should be striked. A lot of new users sign up every day and they better been warned of possible problems.

[Inventive Software]

It fell off the first page, which is unusual but not unheard of, and I wanted to keep it in tandem (sort of) with the other thread. It had been 4 or 5 days since someone posted. In a popular forum, that can be a lifetime.

[ChronoCross]

okay so I'll go back to the last page of this forum and bump the most useless thread on the entire forum. Do you see how dumb that is just bumping things? If people want to know there is the following:

:search:


@sharktooth

Should it be stickied then? How about all the anti software threads should we keep them all at the top of the forum so people can "be aware"

Really most of you just want to keep it up so you can continue to troll all night and day in the official trolling coreavc thread.

[Shinigami-Sama]

So if i decide to upgrade to vista later on in the year, my version of coreavc bites the dust? Lol customer service at its finest.

:rolleyes:
you bought a licence for CoreAVC for XP
its pretty much the same as buying a car and expecting the same keys to work in a different brand

[foxyshadis]

Let's not start with the bad analogies. Core has picked out their position in the DRM war, however others feel about that, and people need to heed that or look elsewhere.

[Inventive Software]

Actually, foxyshadis, Shinigami-Sama's analogy is spot on. The activation for CoreAVC is like a key to unlock the software, much like a license key. If you buy a license for Windows and want to install it on 2 computers, you need 2 licenses as that's how the software will play nice. Same for Adobe's Photoshop.

[Foreigner999]

I thought there was a polarity to trolling. A pro-stance and an anti-stance. But since you are a beta tester I assume you are a CoreAVC customer? Or do beta testers get their licenses free?

Anyway, do you guys/gals remember the old terms of how the reset activiation system was supposed to work? I thought it was supposed to cover a lot more circumstances than it does now?