System shuts down while encoding

[luciusii]

My XP SP2 system shuts down while encoding VOBs to AVI using Auto GN. Happens with ver 1.96 as well as prior versions. Using default settings. Last thing I see is a nearly completed Compressibility Test. I then see a flash of a new item in the taskbar and then the system shuts down. It appears to be occurring a the end of the Compressibility test or right when VirtualDubMod starts. What's interesting is that it also shut down when I was attempting to copy a DVD using DVDSanta. I'm hoping that provides a clue. I have searched for related posts but have found none. I'm hoping someone on this forum has experienced this or has an idea on how to investigate.

Any help is much appreciated.

Thanks,
Luke

[BigDid]

Hello luke,

Kind of difficult to guess without details on your hardware. You can begin with this thread: http://forum.doom9.org/showthread.php?p=434202#post434202 , specially the overclocking and/or overheat part. To check the stability you can use Prime95 or CPUStab Test or any other tool like that.

If stable, will be time to investigate more. You can try retrieving other useful information by using the search function now very powerfull :search:

Good luck

Did

[jggimi]

You might also check your Event Logs -- both system and application, and see if there is anything logged there. Reboots are most often hardware stability issues -- you may or may not have anything logged. If you are lucky, you'll have a minidump available which will point to the failing component.

[caffreys2k5]

I also experience shutdowns only when running AutoGK. In the past with faulty hardware such as memory I had PCs which would instantly reboot but this is different...XP tries do do a forced shutdown. Most of the time it shuts down correctly, i.e. the power is off, but other times XP has tried to force all running programs to close but failed on one or two causing error dialogs. You can see from the taskbar that all the icons have disappeared and XP has shut everything else down ready for reboot/power-off. There are no errors in the log so something is triggering a forced shutdown which surely is different to hardware malfunction?

I would add that I leave my PC on 24/7 and this doesn't happen at any other time (other than with AutoGK). Also my PC hasn't been modded for over a year and I don't overclock or anything of that sort, I have fitted additional fans and the hard drive is in a cooling bay. The ambient temperature is also fine.

[jggimi]

I would still recommend that both you and luciusii review your Event Logs, install motherboard monitoring tools, and stress test your systems. You're correct, there's no guarantee you two are experiencing hardware problems... its just 99.99% a sure thing.

See http://forum.doom9.org/showthread.php?t=54130 for guidance.

[luciusii]

Thanks for the replies. I checked the event logs first and nothing. Not overclocking. AMD Athlon 2.4G. Disk check was clean. Will be running memory check this weekend but I don't suspect it is the problem. Shut down is predictable and repeatable.

[caffreys2k5]

Well I suspect my problem is due to CPU overheating. In BIOS I had CPU shutdown if temp above 70C. Perhaps due to encoding CPU is working harder than normal and also due to increased room temperature because of hot weather recently. I've temporarily disabled the CPU alarm in BIOS (until I fix the problem) and i've had no other problems since.

[luciusii]

When I pulled my ATI AGP video card and used the onboard VGA controller the problem went away.

[Paulcat]

You should have temperature monitoring in your BIOS, if you check that right after your system shuts off, you might be able to see if this is your problem.

Or, your power supply might not be efficient or powerful enough to handle the load you are driving...I have had this issue.

[jggimi]

Moving to PC H/W S/W forum.

[hartford]

When I pulled my ATI AGP video card and used the onboard VGA controller the problem went away.

Appears to me that you need a higher rated power supply, ie, more watts.

[jez665]

i have this problem too and would really be appreciative if anyone has any suggestions as to what may be causing it. I believe it is a software based problem.

Thanks very much

[Doom9]

Get UBCD, run memtest for a few hours. If that checks out, run a load test like Burn-inTest or Prime and see how your machine takes a full load for several hours. If that all works out without any errors, report back.

[fccHandler]

When I pulled my ATI AGP video card and used the onboard VGA controller the problem went away.
If you have a PCI card plugged into the first PCI slot below the AGP slot, try moving it to a lower slot. It's weird, but in the past I've had some ATI AGP cards misbehave when that first PCI slot is occupied. Also, if you have more than one PCI card, try swapping them into different slots.

[jez665]

Unfortunately i have a laptop but thanks anyway. I'll try the memtest and report back

[jez665]

I ran memtest for a few hours and it came up with no errors. So while leaving it running I opening mozilla firefox and checked out this forum. Almost instantaneously my computer shut down in the same way as it does when trying to encode video with autogk. Does anyone have any suggestions?

Your help would be really appreciated.

Thanks!

[Doom9]

umm.. isn't memtest a software that needs to be run in dos mode (so from a bootdisk or cd)? Even if it's not, it's the only way to run it.. you want your entire memory to be tested, not just a part of it. And if it's an easily reproducible error, you can just RMA the device and let others worry about it.

[jez665]

the free version of memtest apparantly didn't need to be run in dos mode but it seemed to work. My computer is a dell and they really have no idea how to fix problems apart from replacing entire part. For example i had a slight problem with my lcd so they replaced the lcd and the grahpics card!

[jggimi]

Try www.memtest86.com -- memtest86 is run either from a bootable diskette or a bootable CD.

[jez665]

Sorry to take so long to reply but i tried CpuStab Test and my system crashed (shut down) within about five minutes. I would be really greatful if there is some fix which will help me with this problem or is my whole motherboard corrupt.

I was having a look at my event log and this stood out.

The following boot-start or system-start driver(s) failed to load: IntelIde

Maybe this has something to do with my unstable system.

Thanks very much for helping me out.

[burnselk]

I checked the event logs first and nothing. Not overclocking.

I'm having automatic reboot problems when I'm capturing video to my hard drive. I also causes the avi file to be corrupt when I go back to try to use it.

luci, how do you check the "event logs"? I'd like to take a look at mine.

By the way, "Everest" has a good program for temps, etc.

I've been told it's a heat problem....the cpu is being overworking because my video card doesn't have it's own onboard processor.

I can't do much upgrading of my video card since my power supply is only 200 watts and most decent video cards require at least 250 watts....does anyone have any coments about the wattage issue? If a video card manufacturer (FX 5500 or FX 6200 for example) says the power supply must have at least 250 watts....is that gospel?

I know this applies to most decent AGP cards....but is it safe to assume the same card in the PCI version will likely require the same power supply wattage?

Is it appropriate to change the computer's power supply to get more wattage just to be able to upgrade the video card? Does this change affect anything else?

[Kenshin5]

Guys im running a Pentium D 920 on 2.8 GHz and im compressing lossless format in vdub and when it gets to like 14-19 % the program shuts down by itself without any error logs or anything. The cpu temperature is fine, and the cpu is not overclocked eather so what could be the problem.

[jggimi]

Above, I gave the following advice. It's still valid.

http://forum.doom9.org/showthread.php?p=676744#post676744