URGENT HELP! Problems with authored discs freezing...

[Arok]

Ok, here is the problem and it is really bugging me now...

I burn a DVD disc on my system and then I test it on that system. It plays correctly completely. It also plays correctly on another computer DVD player as well as two standalone players.

My problem ? When I give this disc to a client, he gives it to some family member and the disc seems to freeze in their player. He says that it doesn't happen on the first time they play it but on the second or third. And it is not a simple freeze then continuer but a full freeze where - it seems - they have to shut the player off and restart to be able to remove the disc...

Now I have been burning DVDs for a while now and shipping them all over the world without any problems of this sort from anyone else.

What can be causing this ? Any clues ?

I need to know what to do because I am becoming really stressed out over this problem...

[reboot]

"some family member" probably has a player that doesn't like your disks. +r or -r, or maybe they can't even play dvdr's.

[Arok]

That's what I am starting to think...

I used to use a cheap brand of DVD-Rs and they had that effect on my parents player. The new brand I have do not do that at all anymore...

But if the DVD player didn't play DVD-R, it would not load it all, no ?

Currently, it plays it and then freezes at some point in time...

[reboot]

There's no way you can burn a dvdr that's 100% compatible with every player around. Try +r's and bitset to dvd-rom. That's about as compatible as you can get, providing your original mpeg encodes are dvd spec, and authored to dvd spec.

[mpucoder]

That's good advice, but... It sounds like the player in question is overheating. This is why it does not freeze the first time, as it has just been turned on. Suggest to your client that they give the DVD player some air - remove things from around it, dust it if necessary, etc.

[benza]

I've had simmular problems. The reason was the glossy label I put on the DVD-R :angry: When I removed the label, the disc played flawlessly. Hope it helps!

[Arok]

Benza,

I am starting to think that it might be the label itself.

What labels do you use now? Are you using the CD Stomper to put them on or printing them directly ?

[benza]

I print directly on the disc now on inkjet printables DVD-R's from Maxell. Never had any problem since!

[Clown shoes]

I used to have a problem similar to this with a Pioneer 515 standalone. It was caused by audio created in Besweet, which used to by default produce intel endian ac3 files rather than motorola endian which was the only format certain older Pioneeer models would except. This used to cause me the same freezing issues you mention. Bit of a long shot but you never know!

[Arok]

Thanks.

I will try and re-compile the discs without any AC-3 audio but with AIF audio files.

But I will need in the near future AC-3 files. I currently am encoding using the Scenarist AC-3 Encoder; can anyone recommend a good one that works ?