goonyah
26th July 2002, 14:54
If you are considering ordering recordable DVDs from meritline, please read this post!
I just wanted to detail my experience for all of you out there who are trying to find the right DVD-R for authoring. Personally, I have placed orders from several different companies, and only had problems with returning merchandise to meritline.
Basically, I've been hunting for the best quality generic-priced DVD-R I can find. I won't go into detail on that, cause I know the moderators don't like generics discussions. If you're looking for that though, I assure you the answer is in the forums.
So, I've placed many orders, some of which only 5 discs out of 25 burned properly, and I had no qualms about sending them right back where I bought them. I mean, if they are defective, I want my money back. These things aren't cheap. Anyway, I've done this several times, with no real problems (sometimes there's a restocking fee, or a pro-rated refund -- which is fine with me). Then came meritline.
On advice from a friend, I ordered some of the purple DVDPro discs from meritline -- he had great luck with them. Mine, however, were complete crap (so much for quality control), and I was only able to burn maybe 3 of the 25! So I sent them an email, they issued an RMA, and I returned the discs. This was over a month ago. Since then, I have sent them numerous emails asking the status or my refund -- every time it is several days before I get a response. They asked me at least four times if I wanted a refund or replacement -- each time I said REFUND. Finally, yesterday they sent me an email saying that they were issuing the replacement, and it was shipped. I almost went crazy. So now, they won't issue my refund until I return this second set of discs. Unreal, I think I'll just try to sell them on ebay to recoup my losses.
So, if you've actually read this long post (sorry), I hope you will really think twice before buying from meritline. Over the past year, I have gotten some great advice from this forum, and some posts have saved me a lot of time, money and effort. I hope this is one of those for someone else.
Please don't support this kind of service from meritline -- go elsewhere!
PS. When I do find the "magic" generic, I'll post it -- so we can all benefit. I assure you though, it won't be from meritline!
I just wanted to detail my experience for all of you out there who are trying to find the right DVD-R for authoring. Personally, I have placed orders from several different companies, and only had problems with returning merchandise to meritline.
Basically, I've been hunting for the best quality generic-priced DVD-R I can find. I won't go into detail on that, cause I know the moderators don't like generics discussions. If you're looking for that though, I assure you the answer is in the forums.
So, I've placed many orders, some of which only 5 discs out of 25 burned properly, and I had no qualms about sending them right back where I bought them. I mean, if they are defective, I want my money back. These things aren't cheap. Anyway, I've done this several times, with no real problems (sometimes there's a restocking fee, or a pro-rated refund -- which is fine with me). Then came meritline.
On advice from a friend, I ordered some of the purple DVDPro discs from meritline -- he had great luck with them. Mine, however, were complete crap (so much for quality control), and I was only able to burn maybe 3 of the 25! So I sent them an email, they issued an RMA, and I returned the discs. This was over a month ago. Since then, I have sent them numerous emails asking the status or my refund -- every time it is several days before I get a response. They asked me at least four times if I wanted a refund or replacement -- each time I said REFUND. Finally, yesterday they sent me an email saying that they were issuing the replacement, and it was shipped. I almost went crazy. So now, they won't issue my refund until I return this second set of discs. Unreal, I think I'll just try to sell them on ebay to recoup my losses.
So, if you've actually read this long post (sorry), I hope you will really think twice before buying from meritline. Over the past year, I have gotten some great advice from this forum, and some posts have saved me a lot of time, money and effort. I hope this is one of those for someone else.
Please don't support this kind of service from meritline -- go elsewhere!
PS. When I do find the "magic" generic, I'll post it -- so we can all benefit. I assure you though, it won't be from meritline!