Gregleto
11th December 2013, 22:52
Hi guys,
We've encountered a strange issue where the videos we are encoding won't play back on modern Samsung mobile devices (Note 3, Galaxy 4, Galaxy 3, maybe more). The files seem to work fine on other Android devices. I've done a thorough investigation of the settings through MediInfo (see below), but I see nothing that makes sense to me as a problem.
To test we created one file in Handbrake and a second file in Telestream Vantage. The Handbrake file plays. The Vantage file does not. We see the player and can hear audio, but no video. Nearly every setting is identical between the two files with the exception of the short list below (both are Main L3.1). Does anyone see something in these settings that could be at the root of the problem?
……………………………………Works……………………Doesn't Work
……………………………………Handbrake…………….Telestream Vantage
Video
Format settings, ReFrames 4 frames…………..3 frames
Maximum bit rate……….NA………………………….14.0 Mbps
Frame rate mode……….Variable……….…………Constant
Frame rate……….…………9.939 fps……….……….29.970 fps
Minimum frame rate…...9.990 fps……….……….NA
Maximum frame rate.....29.970 fps……….……NA
Writing library……x264core130r2273 b3065e6….x264 core 129
threads……….……….……….3……….……….………..9
b_pyramid……….……….…..2……….……….………..0
keyint……….……….…………300……….……….…….120
keyint_min……….…………..30……….……….………12
Audio
Bit rate mode……….……….Variable……….……Constant
Channel(s) ……….……….….2 channels………….1 channel
Channel positions………….Front: L R……………Front: C
Sampling rate……….……….48.0 KHz…………….44.1 KHz
If you have a Samsung phone, the actual files are here...
http://monkeysee.com/video_encoding_test
The first three files should work for you. The fourth file should not. The mediainfo above are for the third and fourth files on that page. Please let me know if you have a different experience.
Thanks!
Gregleto
We've encountered a strange issue where the videos we are encoding won't play back on modern Samsung mobile devices (Note 3, Galaxy 4, Galaxy 3, maybe more). The files seem to work fine on other Android devices. I've done a thorough investigation of the settings through MediInfo (see below), but I see nothing that makes sense to me as a problem.
To test we created one file in Handbrake and a second file in Telestream Vantage. The Handbrake file plays. The Vantage file does not. We see the player and can hear audio, but no video. Nearly every setting is identical between the two files with the exception of the short list below (both are Main L3.1). Does anyone see something in these settings that could be at the root of the problem?
……………………………………Works……………………Doesn't Work
……………………………………Handbrake…………….Telestream Vantage
Video
Format settings, ReFrames 4 frames…………..3 frames
Maximum bit rate……….NA………………………….14.0 Mbps
Frame rate mode……….Variable……….…………Constant
Frame rate……….…………9.939 fps……….……….29.970 fps
Minimum frame rate…...9.990 fps……….……….NA
Maximum frame rate.....29.970 fps……….……NA
Writing library……x264core130r2273 b3065e6….x264 core 129
threads……….……….……….3……….……….………..9
b_pyramid……….……….…..2……….……….………..0
keyint……….……….…………300……….……….…….120
keyint_min……….…………..30……….……….………12
Audio
Bit rate mode……….……….Variable……….……Constant
Channel(s) ……….……….….2 channels………….1 channel
Channel positions………….Front: L R……………Front: C
Sampling rate……….……….48.0 KHz…………….44.1 KHz
If you have a Samsung phone, the actual files are here...
http://monkeysee.com/video_encoding_test
The first three files should work for you. The fourth file should not. The mediainfo above are for the third and fourth files on that page. Please let me know if you have a different experience.
Thanks!
Gregleto