How do I get a new key after PC rebuild

[tgbyhn10]

I've been using DVD RB Pro for years on and off but I have just upgraded my pc. New MB, CPU ram etc. I think my system identifier has changed. How do I get a new key?

I searched the FAQ for key but couldn't find anything.


Thanks

[jdobbs]

I've been using DVD RB Pro for years on and off but I have just upgraded my pc. New MB, CPU ram etc. I think my system identifier has changed. How do I get a new key?

I searched the FAQ for key but couldn't find anything.


Thanks You just start the app and it will ask for your registered id -- then it will download and install the key.

[tgbyhn10]

I have tried but it says connecting, downloading, unsuccessful, connection closed. Does that mean the server is down or that I have used the wrong e-mail address?

Thanks

[jdobbs]

I can assure you that if you are a registered user and aren't receiving a key, it is because you are using the wrong registered address. The server is functioning, and there have been numerous successful registrations as I look back over the logs for the last 24 hours.

[allright]

I get a No connection established, then it tries a webdownload, but says it can't show the page?

[jdobbs]

Unfortunately my server seems to be having issues and they aren't showing on my remote monitoring software. Of course, as luck would have it, it has happened while I'm traveling. I apologize for the inconvenience -- I'm heading home, and will get it back online as soon as I can.

[allright]

Thanx, no hurry on my part, enjoy your trip.

[ybeard]

Having the same issue and I simply assumed I had rebuilt so many computers over the years where I've had to reinstall DVD-RB that I had used up my 5 keys and needed to have it reset if possible.

[jdobbs]

Boy... this one turned out to be a nightmare, but it's back up and running now. The key server has been running reliably for several years and this is the first major crash/problem I've had. I've had it go down for a few hours before -- but never anywhere near this long.

I apologize again for the delay.

[RANGERS032]

I'm having the same problem. Had to do a PC rebuild, and can't get the Key File to load.Server must be down.

[jdobbs]

Hmmm... I just tested it from two different networks and it is working correctly. Could you try again?

[RANGERS032]

Back in business, Thank you!!

[jdobbs]

Back in business, Thank you!! Not sure what it could have been. Maybe a glitch in the matrix.