Probem with Blackmagic Intensity Pro

[andromeeda]

Hello!

I happen to have a bit problem with Intensity Pro capture card.
Since i installed it The "Update firmware " window pops up on my desktop which tells me that I can not capture until firmware is updated, so I press on update button and shortly after that another window pops up that tells me that there has been error and that firmware can not be updated and that i should restart muy computer and try again- So, I try again and again and again... nothing happens and Blackmagic support does nopt reply my emails.
How can I solve it or is it simple money thrown away-case? :(

[poisondeathray]

Has it worked properly at all before? - if not it might be a defective card

Are you on Vista? if so, make sure you run as Administrator, maybe even disable UAC - the security "features" might be preventing you from updating firmware

Did you check all connections are secure / plugged in properly?

[andromeeda]

It has not worked. I installed it 2 days ago.

Yes, I have Vista (unfortunatelly). How can I run as administrator and disable UAC?
Otherwise it is installed and plugged in correctly. If I look in device manager it tells me that Intensity works.

[rica]

Unistall the driver first and restart.

Install the latest driver:
http://www.blackmagic-design.com/support/software/register.asp?softwareID=308

Restart and give it a go again.


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[specise_8472]

It has not worked. I installed it 2 days ago.

Yes, I have Vista (unfortunatelly). How can I run as administrator and disable UAC?
Otherwise it is installed and plugged in correctly. If I look in device manager it tells me that Intensity works.

To disable UAC Press the Windows Logo Key and R at the same time. The RUN box will pop up.
Type in "msconfig" without the quotes. Then OK.
Then go to the last tab TOOLS. Scroll down the list and you will find Disable UAC. Highlight this then click on Launch button on the bottom right.
You will have to do a restart after this.

[rica]

If it doesn't work yet here is the method i use:

From the Start Menu find the "Command Prompt" and right click on it. From the popup
menu select "Run as Administrator". A Command window will start.
Wriite "regedit"
Regedit popup window will open.
Go to the key
HKLM/SOFTWARE/Microsoft/Windows NT/CurrentVersion/WinLogon.
Now add (from the Edit menu) a new key.
Name this new key "SpecialAccounts".

In HKLM/SOFTWARE/Microsoft/Windows NT/CurrentVersion/WinLogon/SpecialAccounts
create a key named "UserList".

In HKLM/SOFTWARE/Microsoft/Windows NT/CurrentVersion/WinLogon/SpecialAccounts/UserList
create a new DWORD entry ;
Name this entry "Administrator" and
set the value to "1"

exit and boot

_ _ _ _ _

[andromeeda]

Unistall the driver first and restart.

Install the latest driver:
http://www.blackmagic-design.com/support/software/register.asp?softwareID=308

Restart and give it a go again.


__ _ _ _

Well, this card arrived with the latest software, this is even on the blackmagic site. I have also tried previous versions from their "Archive section" and nothing happens - I still get error this message :(

[andromeeda]

Now it´s even worse - no matter what i listen to every audio material is full with clicks!!

[rica]

Have you tried getting admin rights with offered reg tweak?

[rica]

Or you have already tried and this time you have audio corruptions?

[andromeeda]

Nope, i can not choose "Run as administrator", there is no such thing.

[rica]

Please have a look at this; it's gonna make you have admin rights:
http://forum.doom9.org/showthread.php?p=1245264#post1245264

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[andromeeda]

From the Start Menu find the "Command Prompt" -DID THAT
and right click on it. - DID THAT ONE TOO
From the popup
menu select "Run as Administrator"- There is no such alternative to choose

[rica]

Here it is: