Nero - ProductSetup - Internet

[the_hofers]

Hi, I bought Nero 7 Premium on CD. Problem is: I open ProductSetup, it tries to access the internet (as it includes the update function). Pop-up says: FTP not possible, try HTTP. I confirm, comes Dr Watson post-mortem debugger, says "no internet access". Then ProductSetup cannot be opened any longer. I un/reinstall Nero: ProductSetup works again, but then as above (Dr Watson etc.). Info: XP Pro as admin, I do have access to the internet of course (ISDN), everything allowed in ZoneAlarm & BitDefender, even their deactivation will not help. Neither will lowered internet security settings. Please do not suggest a work-around (as there is of course a work-around: whatever ProductSetup can do, can also be done "manually"). It's rather that I simply want to find out what that goddam Nero ProductSetup doesn't like about my system. Thx.

[UofC]

It seems your computer will not run the ProductSetup program properly for one reason or another. I do not think this has anything to do with you internet connection of firewall; more like an installer problem.

I will not suggest a work around but will post one for anyone who wishes to read on.

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This might help;

Download the latest Nero 7 Ultra Edition Update – Choose from the options below:

Option 1 (Recommended) - If you want to update your Nero 7 Ultra Edition installed on this PC please launch the Nero ProductSetup for the most convenient update.

Option 2 - If you don't have an internet connection at the PC you want to update your Nero 7 Ultra Edition please download the offline installer here.

http://ww2.nero.com/nero7/enu/nero7-up.php

Download the offline installer and enter your key when prompted.

[85thor]

I also own Nero and also have had 'issues' with the ProductSetup program. My main 'issue' has been that on 2 different occasions I ended up with 2 Nero's. One became partially install, not runnable, and the other a real install. In add/remove programs, the partial one would not un-install or leave the add/remove programs list.

My best experience always has been to un-install and download the whole thing again.

Smaller 'issues' have come up but this one just 'bugged' me the most. I really believe they do need to work on it some more.

[the_hofers]

Hi, Ever since I replaced Nero with the latest version, everything's been fine inclusive of the update function. Take care everybody.