"Could not connect to server"

[bryanb]

I downloaded 1.05 this morning and ran the utility to download the new key. I keep getting "Could not connect to server" please try again later. I have been trying for about 6 hours now and still have been unsuccessful. I can surf and get email fine so my connectivity seems to be good.

Is the server that hands out the keys down?

Thanks.


Bryan

[jdobbs]

No. But it appears that there is a small number of users (about 15 so far) who are blocked in one way or another from connecting somewhere between their computer and the server.

If anyone has a problem connecting --- send an e-mail to dvd-rb@dvd-rb.com immediately. The e-mail should include your SYSTEM ID and registered e-mail address. I will send you back a key for your system. I'll also record your SYSTEM ID so a key will be generated and available for download on the next version update. Unfortunately, I can't do that the first time around, as I don't have the SYSTEM ID.

The "mail if it doesn't work" information was included in "HELP" portion of the registration server, but I'm afraid I don't think I made it obvious enough.

[bryanb]

Maybe include a message "Please click on help" in addition to "Could not connect to server". I honestly did not notice the Help in the lower right corner.

At any rate I did find out what was causing the problem. I was running my VPN client for work and the IP that was getting reported to the server must have been causing this. I shut doen the VPN client and tried again and immediately got the key.

Thanks jdobbs for the quick response.


Bryan

[dragongodz]

the IP that was getting reported to the server must have been causing this.
the question is why though. as jdobbs said you are not the only one having this problem. weird problem.