not picking up dvd

[hglyn1]

can anyone help when i try to backup a dvd with shrink my dvd burner is not showing in the backup target drop down menu have you any idea why this is and how i can fix this problem

[setarip_old]

You have to also set DVD Shrink to either "Burn using NERO" or "Burn ISO using DVD Decrypter"...

[hglyn1]

it is set to burn using nero but still nothing

[setarip_old]

1) Do you HAVE NERO installed on your system?

2) Did you install either NERO or your burner AFTER you installed DVD Shrink? If so, UNinstall DVD Shrink, reboot your system, and then REinstall DVD Shrink

[hglyn1]

no nero was on before shrink encrypt is picking it up but not shrink

[setarip_old]

Just the same, UNinstall DVD Shrink, reboot your system, and then REinstall DVD Shrink...

[ammck55]

Is your burner an external unit? I move an external burner around frequently and sometimes have trouble with drive recognition. If so, go into the Device Manager and look for "USB Mass Storage Device" under the Universal Serial Bus Controllers. If any of the entries have a yellow exclamation point by them, right-click and uninstall the device. Windows will pick it back up on reboot and load the appropriate drivers.

If after clean installs of Shrink and Nero, as setarip_old has suggested, you're still having problems, I think it's going to turn out to be a drive recognition problem, not the software. Troubleshooting's good fun, isn't it? :) Just keep eliminating possible causes for your problem and eventually, you'll arrive at a solution.

Whatever drive recognition problems I'm having, a trip into the Device Manager is sometimes all it takes. This may not apply to your scenario, but if it does, dive in there and do some checking.

Also make sure that you've chosen the appropriate format to burn to; I've been guilty of badmouthing my machine for not giving up my DVD burner when I'd left "CD-ROM(ISO)" checked after doing CD work.

ammck55

[hglyn1]

no it is not a external dvd tried to uninstall reboot and reinstall still nothing any more ideas anybody please help

[setarip_old]

1) Have you successfully accessed the burner previously, with any software?

2) Does any other software (Including Windows Exploere) acknowledge the burner?

3) What is the brand and model number of the burner?

[hglyn1]

yes have used it with dvd decrypt and that is picking it up ok and so is nero just shrink is not

[setarip_old]

Where did you obtain DVD Shrink?

What version number is it?

[hglyn1]

got it off the net it is version 3.2

[setarip_old]

From what specifc site?

[hglyn1]

got it from doom