CD-Recordable.com saga continues...

[smoof]

So I sent back my CD-Recordable.com order and labeled it "Attn: Returns" just like they say on the web page. I also included a letter with the returned disks stating what the problem was (defective disks) and specifically stated that I wanted a REFUND.

Today I receive an email from CD-Recordable telling me that my replacement shipment is on the way. I wonder what part of REFUND they don't understand? So now I have had to initiate the dispute procedure with my credit card company.

For those of you that haven't had any problems with CD-Recordable.com, congratulations! For those of you thinking about ordering from them, there are plenty of other options and I urge you to consider one of them.

[Cayne]

I don't know how it it in the US, but here in Germany you can't decide whether you want your money back or a replacement. It's the vendor who decides.

[slk001]

I don't know what alternatives you mean... The disks that I received from CD-RECORDABLE have yet to let me down (RE: no failures yet) AND they happily burn at 2X on my Pioneer DVR-A04. Others have let me down - Princo generics come to mind. As for the alternative options, I urge people to try the CD-RECORDABLE disks - if your experiences are anything like mine, you'll love them.

I am not affiliated with CD-RECORDABLES in any way (except for being a happy customer). With the level of quality that I see in the disks that I received from them, I question all the posts that say, "Awh, those disks are crap..." Maybe something in your setup, or your system - or even a competitor trying to trash the company. However, I am not questioning the honesty of people who are having genuine problems with burning - it can be rather frustrating (and expensive) to get things to work correctly.

I am very price sensitive - the 20 Princos that I bought cost me $37.80 plus $9 S&H plus another $7.50 to send them back. Not what I would call a bargain. I was gun-shy when I bought my CD-REC disks. The luck (?) that I am having with them is slowly bringing me back to normalcy.

[TRILIGHT]

I have to agree with slk001. My shipping was fast and I have had absolutely no problems with any of their discs and I've recorded TONS now. Not one disc has resulted in a failed burn. All of them have recorded at true 2X on my DVR-104 and play back fine (with Neato glossy disc labels) on my players.

Perhaps your problem of a refund was simply a clerical error and a replacement shipment was assumed by someone in a hurry or who accidentally processed your return wrong. I'm not affiliated with them in any way other than I use their discs. I've read their guarantee policy (http://www.cd-recordable.com/policies.html#Guarantee) as well and it clearly states that they will refund your money even if some of the discs have been burned already.

[smoof]

If some batches are good and some are bad then that points to a quality control problem. Like I said, if they have worked for you then congratulations.

As far as my setup is concerned, it works flawlessly with blank DVD's from other vendors. Therefore it's safe to say it's not a setup or user problem.

As for being a competitor of CD-Recordable... get real! A competitor here for the purpose of bashing CD-Recordable wouldn't spend a minute of their time helping other users with DVD authoring/burning problems. Search the archives, you'll see.

One positive note for CD-Recordable.com. I emailed them (I tried to call but of course I got the answering machine just like the 20 other times) about the mistake and later got a response that they would be immediately refunding the purchase price to my credit card. I haven't actually verified the refund yet (got my fingers crossed though!).

I have posted my results so that other users can benefit from the experience.

[slk001]

Hey, smoof, I was not implying that you were a competitor. But I have seen this happen (bashing a competitor to trumpet their own product line). Happens on eBay all the time. On another forum, one individual was answering almost all the posts with how their product could solve all of the poster's problems.

Maybe CD-RECORDABLE does have bad batches. They say that they "discard" all disks not up to standards. This appears to be so in my case ('cause I didn't receive any). I had heard that the CD-REC disks had uneven application on the dye layer. This appeared to not be the case for me (and believe me, I checked EVERY one of them). There were NO scratches on any disk (they came in a spindleless spindle pack - ie, shrink wrapped).

They also appear to stand behind their product. This was the final "plus" for me. I guess that all we can gleen from all this info, is the generic DVD-R industry is still in its infancy. I HOPE that the "crap" vendors will get shook out. For me, I'm pretty happy (well, really, I'm ecstatic) with their product for now.

[TRILIGHT]

For anyone wondering, they don't accept returns for discs that have had labels put on them. I think this is pretty standard policy everywhere. I always label mine but I play the DVD back in it's entirety after burning just to make sure before I do so. Better safe than sorry. :)

[Milkman Dan]

Incidentally, what labels DO you use?

[TRILIGHT]

See above :D

[TRILIGHT]

Never let it be said I didn't report a problem when I had one. I'm not into "playing favorites". I just had my first failed burn. Now, the strange thing is, it seemed to burn just fine with no problems. The other strange thing is that it doesn't seem to be so much a problem with the media as perhaps a problem that occured during the burn process.

The reason I think this is because I can actually get the disc to play sometimes. The problem is when I first put it in the player, it does not always recognize it and I get the familar Sony "C:13:00 The disc is dirty" error. The player WOULD recognize the disc sometimes. When it did, all functionality was completely normal. No strange anomalies in any of the menus or chapter navigation or overall playback. I tried it a number of times and it would recognize the disc about 1 out of 5 times of inserting it into the player.

I burned another one and have not had any problems with it at all! I just wanted to let everyone that I did end up with my first "failed" burn. The media had no indication of any marks or uneveness in the dye. It looked perfectly fine. With the fact that I have ZERO trouble playing the disc when the player recognizes it, I can't help but think something went wrong when writing the "lead-in". If there was a defect on the disc, I can't imagine ever being able to read past it at all yet this one will from time to time and play normally as long as it's detected as a DVD disc and loaded up by the player.

Even if this was a defective disc, it is the first out of about 20. That would mean out of a pack of 50, one could expect 2-3 bad discs. I did the math and let's say that there are actually double that! SIX bad out of 50... that would make my overall price per disc $2.15 instead of the $1.89. I'll still take $2.15 over the $5 and up the others cost. :)

[Commander XJL]

I have had 2 batches of these disks now and they are total garbage, sure they burn ok just don't play back worth shit. For me about 8 out of ten of these disks don't play back right, on 3 different standalones. If I stack these disks up on a spindle they don't even lay flat so there slightly warped too! If your considering dealing with these crooks YOU ARE A FOOL. They have no business selling a product that is this unrealiable. There is a word for what they are doing and it is STEALING. And for me also, the same files play fine with other media so its the disks and nothing else. I'd like to take the 125 dollars they stole from me out of their ass. I want to make sure its understood I am not a happy customer. I honestly think there are people on this forum that are having sex with people from CDRecordable.com, because I don't think anybody is burning dozens and dozens of these disks without any problems, I don't believe it for a second

[TRILIGHT]

Obviously if a set of discs is warped, it's probably not going to play back right and you should have requested a refund. 8 out of 10?? What is it they say about people that keeping doing the same thing but expect a different result? :)

Perhaps you did get a bad batch. Who knows? Easily remedied though. You send it back and get a good batch! There are just too many of us that have had no problems at all with the media. Something must be wrong in your setup/software/methods or you just insist on burning to media that is bad that you've not exchanged. You probably have a A03/103 drive too. Everyone that says they have a problem with generics seems to have a 103 drive.

Crooks?? Stealing?? No offense, but are you stupid? Their guarantee policy (http://www.cd-recordable.com/policies.html#Guarantee) clearly states...
The one thing that many of our customers say they like the most about CD-Recordable.com is our
"Lifetime, No Permission Necessary, Return Policy". If for any reason, at any time, you want to return an order of CD-R discs that you've purchased from us for a refund, simply box up the discs (with a short explanation of the problem), and send them to the following address...(snip)...We'll even take the discs back if some have been recorded. We are very easy-going about this. No RMA is necessary, but please write your 4 or 5 digit order number clearly on the outside of the box.
I don't know about you but that sounds to me like anything but "stealing". That's a pretty baseless slanderous comment considering their guarantee policy. If you don't like it then get your money back and spend $5+ on your discs. Sucks to be you. I'm glad they work great on my DVR-104 and my players. :)

[jdobbs]

Trilight,

Here, here... I personally have had no problems with these discs - zero defects. But following through on all the posts I've seen from Commander XJL, I have to believe your comments are falling on deaf ears. I personally would have sent my recorder back if I'd had as many problems as he has. Being stuck with a drive that fails on virtually every low-end disc is like buying a car and finding out it only works with high octane fuel. Ot doesn't mean "regular" gas sucks. It only means it sucks for you.

Oh well...

[Commander XJL]

You guys can't read I guess, I've made it very clear that the same files burn and play on other media. And there are far more people complaining about these disks than people saying they are good. So I'm supposed to pay for shipping on two batches of these disks, then pay shipping again to get more disks that may not be any better, plus put up with all the lost time and trouble. Ya that sounds good to me. If a company is selling something that can't perform with reliable consistancy then they shouldn't be selling to anybody. If they are selling a product that won't perform reliably then if their not stealing their comming to close for me. I just hope the president of cdrecordable enjoys those big sloppy BJ's he's getting from some of you guys. Why can't you just say, ya they work for me but if not for most people then something is wrong with cdrecordable.com and they should fix it. Quit thinking of just yourselves and start thinking about the 7 out of 10 people that are being shafted by cdrecordable.com. I know they've put me through so much trouble and expense I could crap. I also guess you didn't read smoofs first post, he wanted his money back and got more crap disks instead, so so much for their meaningless guarantee policy. These guys are crooks and I bet they thank god that there are people too dumb to see it

[TRILIGHT]

Originally posted by Commander XJL
You guys can't read I guess, I've made it very clear that the same files burn and play on other media.
Then it is obviously an incompatibility with your setup/hardware and this particular media. Just stop using it and buy what works for you!
And there are far more people complaining about these disks than people saying they are good.
Where? And, again, do they have A03/103 drives or the A04/104?
If a company is selling something that can't perform with reliable consistancy then they shouldn't be selling to anybody. If they are selling a product that won't perform reliably then if their not stealing their comming to close for me.
Welcome to the cutting edge of technology! Glad you could make it! Nothing performs with consistancy. There are TONS of variables and there is always a chance there will be incompatibilities. It's probably a big reason they offer the "no hassle 100% satisfaction guarantee" they do. I'm actually surprised. What sort of hassle do you think you'd get from your local mom-and-pop computer shop if you tried to return media you had used up and then demanded a full refund of the purchase price? Not only would most of them give you a bunch of crap about it but I doubt they'd offer to pay for your gas for having to come back to the store either! So why should you get reimbursed for shipping that went to pay UPS??
I just hope the president of cdrecordable enjoys those big sloppy BJ's he's getting from some of you guys.
No comment on this juvenile remark.
Quit thinking of just yourselves and start thinking about the 7 out of 10 people that are being shafted by cdrecordable.com.
Shafted? I hardly consider a 100% guaranteed refund policy, even if you've screwed all the media up, being "shafted". If you don't like McDonald's then go eat at Burger King for god's sake! :)
I know they've put me through so much trouble and expense I could crap.
Trouble? Maybe. No more if you learn to stay away from what doesn't work for you. Expense?? How much total shipping was lost? $20? $30? Geeze, I spend twice as much as that just going out for drinks on a Friday night. Cry me a river, dude.

The rest of your post is nothing but more baseless, slanderous drivel so I have nothing to say about it. In fact, this is the last I really have to say on the matter. I just can't stand seeing biased, emotional misinformation spread on the Net. That being said, if you have something nasty to say so you'll feel big that you had the last word, feel free to post. I'm not justifying this thread with my time any longer.

[Commander XJL]

TRILIGHT
It is absolutely unbelievable that you can't just admit that these generic DVDR's from Mertline, Princo, CDRecordable, ect just don't perform like name brand media. If you would spend the hours I did reading this forum about this issue you'd realize your the one who doesn't know what the hell he is talking about. All these posts about playback problems always include some form of generic disk. As far as consistancy, for me and everyone else everything is consistant until you bring in generic cheapo disks. You'd make a good detective with that mind of yours thats all I know. Remember your not going to reply back so do us all a favor and don't. Your not smart but at least keep your word.

[jdobbs]

Trilight,

You might as well be talking to a stump.

[Commander XJL]

why don't you two go get a room?

[Milkman Dan]

Might you post a link, (or collection of links) to this massive base of people who are just feelin' it as hard as you are? Since your tale of woe has pulled at my heartstrings, I am moved and motivated by sympathy for your personal loss to go on a crusade to rid the world of this evil retailer and all their nefarious minions! Onward Ho!

[jdobbs]

You know, Commander, between the two of us (you and me) I think we might know just about everything there is to know in this universe. You seem to know everything except the fact that you're a dumb-ass.

And I know that.

[padre]

Yup, it's quite simple. If you have problems with a brand of 'cheapo' DVD-R's, return 'em, get a refund or exchange. But stop moaning or stop using them. Move on.

But if you get good or bad results with a brand - ANY BRAND - then let the group know (without making us cry!).

I've burned over 200 as of now, always using cheap DVD-R's from various companies like Meritline, Judysdeals, QTC, and Shop4tech. I'm pretty happy with the results so far. The only ones I've had real trouble with were the Meritline DVDPro's and they refunded my money.

[mpucoder]

I think, having been members for some time now, that you all know the rules. Especially concerning netiquette. Let's not turn this into a flame war, if it hasn't become one yet.

[mpucoder]

Now - the quality issue. These companies are in business to make money. That means they strive for the greatest profit margin possible, and competition is fierce. But I think everyone knows that, but what you must keep in mind is the more subtle aspect of mail-order business.
Not buying from dealers that do not offer full refund AND shipping costs will drive them out of business. This has been effective.
Returning defective merchandise for full refund (not exchange) will force dealers to provide quality products or go out of business. However, many people feel hassled by the return process, and don't return defective merchandise. This allows mail order dealers a greater profit for marginal product.
Knowing that, I purchase my media from brick-and-mortar dealers. I can see the media before the purchase, and I can return it quickly if it's defective. It may cost a little more up front, but the quality is generally better.

[Commander XJL]

I hope you guys are happy you made me cry

[stl]

guys,
you're getting rediculous. For those interested check out the compatibility list thread on this forum. Personally, I read much about this CD-recordable stuff and because of the 50/50 mixed reviews decided to take a chance and buy 10 disks. So I'd be out $30 US at worst. I've burned 3 so far with a DVR-103 using recordnowmax 4. I select the option to test before I burn too. No problems so far on 2 different pioneer players. My guess is that the problems result due to either a particular player (pioneers play anything I think) or the burning software. Case in point, Nero worked like shit for me all other factors the same, yet some people like it. switching to recordnowmax 4 solved it for me. Commander sounds like he knows his stuff so these may well be the reasons. However there is no excuse for warped discs. Maybe I just got lucky or their quality control got better. When were the bad disks bought? I got mine about 1 month ago.

[Commander XJL]

Both batches of my disks were bought about a month ago. I've burned with PrimoDVD and nero, didn't make a difference. Wish I could get them to work. The disks from Juddysdeals are supposed to be good, gonna try them I think

[bezerk]

Hi

I live in Europe and cheapest disks I can get here are about 6.5 $,
I ordered about 25 Ridata DVD-Rs from USA and they work great, but
the company I ordered form is out.
If I order from cdrecordable and if their quality control sucks, i could get bad batch, the point is, I have to pay import taxes, custom fees, post fees.. it really raises cost of media.
If disks are bad, I have to pay for expensive postage, and probably tax and fees again when I get replacement disks.
I would order 100pcs at once, they are so cheap, but I hesitate cause
of the bad reports.
makes me wonder.....

[stl]

Commander,

PrimoDVD is the same as Recordnowmax, so I doubt it's the software and I doubt it's something in your system. That still leaves your player but my gut feeling says no unless you have an old player. That basically does really narrow it down to the cheapo disks.

Let me tell you I have 6 or 7 left and hopefully I'll get over but I don't think I'm going to buy from them again just too much unpredictability. Let me know how judysdeals goes because I considered them but did not have enough info and their site looks a bit dubious. Also some people say that all these cheap disks come from the same source. If so, than it'll be the same story.

Anyway, I've heard of these disks made in Taiwan called LEGACY. I know shit about them and searching for their site is close to impossible because of the name, I think you can get them on E-bay. The seller claims they'll work at 2x with a DVR-103/104. but like I said I know shit about them.

[Commander XJL]

Ya I asked about the LEGACY disks a while back, there all over Ebay and cheap. I wish I knew how they were too. I emailed the people at Judysdeals about their disks and told them I had trouble with the disks from cdrecordable, they emailed back that they have heard also that the disks from cdrecordable were crap for most people and I would have no trouble with their disks, I wish I knew if that were true, they said if I had trouble they would give me a refund, but I just want disks that work

[wakebrder]

Hey guys. After going through my first batch (30 + 2 double sided) of cd-recordable discs with no problems, I ordered 60 more (+ 4 double sided) WHOOPS!! I'm on my fifth or sixth burn with nothing but problems. Pixelation, sound dropouts & freezing.:angry: The first batch was on a plastic spindle, while the second 2 were shrink wrapped. My setup is EXACTLY the same. I've used Primo & Nero with the same results. I also burned the SAME img. file on an Apple DVD-R I had left with no problems. I guess I'll see how the return process goes. Just funny how their quality control could vary by THAT much. Just my $.02. Should have another batch of Meritline golds arriving today. Wish me luck.....:rolleyes:

[Commander XJL]

I think this verifies what someone here has been saying? I think there are a couple of guys here who owe me one of those BJ's they've been giving cdrecordable for an apology. wakebrder, your still having better luck than others including myself has had

[Octagon]

OK SCREW no name Generic media. Lets try some Verbatims or what not. DO you guys know of a price of these disks cheaper than 4.24$. I cant find any name brand media any cheaper than that.

DID cdrecordable.com start fullfilling exchanges and refunds yet? My exchange hasnt come in yet and it was delivered (meaning they got it) over one week ago.

[Commander XJL]

Who do you know who has Verbatims for that much? I would stick with the Apple disks for 5.00 I think

[stl]

Verbatims for $4.24? tell me where. The cheapest disks I've seen and the largest selection too was in the US at CompUSA. Their own brand in 10 packs for $50 made in taiwan and they've worked. The cheapest brand name there was TDK for $7.00. Never even seen apple disks but heard they're good. Wakebrdr is in exactly the situation I'm hoping to avoid, so screw cd-recordables especially if I don't get over on my last few disks.

[Mazze]

Just tried 6 of these discs and none of them works properly, tried to read one with 4Gb of data in dvd decrypter and ended up with >2200 read errors.
Don't buy discs from cd-recordable, it's a fucking scam.
I'm sending mine back for refund.

[Octagon]

YOU Bastards are suppose to be getting me the deals. Im not giving you guys my source. ..........sigh fine here it is.

http://www.provantage.com/scripts/go.dll/-s/fp_57830


OK BUt fine. SO cdrecordable.com is junk. Princo is junk.

What do you guys think of Meril line dvd-r's. I bought a few and seem fine to me. YOu guys think I should buy more? They dont burn at 2x do they. They dont claim to either. Im looking for high quality/2X/generic media.

[Commander XJL]

I know I'm done buying generic media, you hear bad about all of them, and I don't have one of those magic burners like some people that can turn a bad disk into a good one. I've been paying attention real good and the only generics that seem to be trustworthy are the ones from judysdeals, but I haven't tried them yet, I've lost my balls somewhere. You can buy name brand media for 5 dollars now (soon less), I'm just gonna do that till my balls grow back

[sashka]

Have anybody tried VIVASTAR DVD-Rs from tgerdirect.com?
They sell them for 79.00 for a spindle of 50.($1.60 each).

[sashka]

In previos post I ment TIGERDIRECT.com

[wakebrder]

Well, at least they're BRANDED media. I looked at ordering 1 disc for $ 6.99. That'll be $ 8.94 shipping please(f*ck that) Although shipping on the 50 pack was only $10. I would be very aware of this as quoted from their return policy page:

SOFTWARE AND CONSUMABLES (TONER CARTRIDGES, INK CARTRIDGES AND DIGITAL MEDIA) ARE NOT RETURNABLE.

All I can say is maybe they will work, or maybe you'll have enough coasters for 2 cases of beer:scared:

[Octagon]

SON OF A BITCH. I got my replacments from Cdrecordable and I have the same problems. Play back problems and it will not copy back to my HD. Well guys. I will never ever ever buy from them again. I think I will buy some meritline for my friends and Verbatims for my self from provantage. YOu can trust provantage also guys I buy stuff from thme all the time. SIgh.... now I have to pay another 5$ back to get a refund because of their incompetence.

[Commander XJL]

:)

[Arky]

Taken from May16th "today only" page on:

h**p://www.scan.co.uk/todayonly/

Give it a while, and they'll make a return to this page (if you e-mail them, the offer might return sooner than you think...)


5 x DVD-R Memorex Media
£16.50 £19.39

100pcs SCAN DVD-R Media on Spindle £84.00 £98.70

I do not know how well they perform, since I do not yet own an A03.


Arky ;o)

[Octagon]

Did anyone get good working Cdrecrodable dvdrs yet from them?

[Deepa DvD]

I tried it and the video & Menu starts to have Pixelation, sound dropouts & freezing at some points.I don't think I'll ever buy any cheap media anymore.(Well I didn't buy it straight from CDRecordable.com) Guess, I'll stick with Pioneer which I found a few days ago that I can buy it for $5.99 <--That's all right. Better than flickering:D I guess you get what you paid for:cool:

[fletch]

I know a lot of people are gonna hate to hear this but I just ordered my 2nd spindle (25 pcs) of Meritline discs.. Burnt my first 25 and NOT ONE problem... Yes, the discs have all been watched as well. I just can't fault this media for the price (paid $1.59 ea for the first spindle and $1.79 ea for the 2nd)... I'm just lucky I guess.. I think my Pioneer DV535 standalone has a lot to do with it though, it seems to play anything I throw at it. BTW, my burner is a Pioneer A04 and I'm using Nero to burn.
Some friends standalones will refuse to play the meritline discs though.

Cheers

Fletch

[TRILIGHT]

I agree, Fletch, it has a lot to do with the player sometimes. I've not used Meritline discs but it seems they are slightly more reliable than the CDrecordable.com discs. I've been a proponent of the CDrecordable.com discs since I burned a lot of them and never had a problem. Some people had a lot of foul things to say simply because their experience was not the same. Rather juvenile.

At any rate, I've never been one to be anything other than objective when it comes to reporting my results. Recently, I've had many problems with some CDrecordable.com discs. The thing is, if my Sony DVD player recognized the disc as a DVD disc, overall playback was fine. There were absolutely no problems at any time. However, many of the discs I've tried recently simply will not "initiate" and end up being unplayable.

Another important thing to note that I just recently discovered is that NONE of those discs will play in my Compaq Armada M700's (laptop) 8X DVD player! Even the ones that seem to work fine in the standalone. However, ALL of the Verbatim's that I've used play back GREAT in the laptop! I am VERY happy about this as it means I can take those DVD's on business trips now! I was a firm Verbatim user even in the early days of CDR and I'm quickly becoming very impressed with their level of quality and price point in the DVD-R market as well. I highly recommend Verbatim DVD-R discs!

(They sell for $5.99 each at the local MicroCenter and I just purchased a 10 pack from Hypermicro.com for $4.20 each)

[jdobbs]

Octagon,

It pisses Commander XJL to hear this, but I've only had one failure because of a bad disc out of three shipments from cdrecordable.com. Not sure why... maybe I'm just lucky. The one bad one was about number 10 out of my most recent order of 50 (still have 30 or so left).

If I had as many go bad as I've heard from others I'd probably dump them too, but it hasn't happened to me yet.

jdobbs

[Octagon]

Well arent some of you lucky. Im having pretty good success with my mertiline dvd-r. The 1.45$ kind. I have found some that are messed up at the end of the dvd. Oh well some coasters are bound to happen. I want to know if any of you HAVE RECENTly as in in the past week or two ordered from cdrecordable and how it has turned out. THEy wont reply back to my emails regarding a refund. I dont have my invoice number but I do have my Credit card transaction number. Do you guys think that will be ok. I really dont want to go after them and claim that they frauded me. If they continue they did fraud me now didnt theY?

[Commander XJL]

Octagon, you got a red hot poker sticking out of your ass with the name CDrecordable on the handle, just like me. I don't think I've ever said this, but I had big trouble with CDrecodable.com and don't like them

[jdobbs]

Sounds like a Hallmark moment. You got a camera?

[TRILIGHT]

Not sure I would ever want such an image documented, Jdobbs. :) I'm not sure how "Commander's" sexual fetishes are pertinent to the conversation anyway. hehe

[Octagon]

It appears I must go after them via my Credit card company. SEE God dammit this is what I get for buying American.;)