Blu ray disc won't play

[deadset]

I bought the blu ray movie "Green Lantern" extended cut on Ebay.
When I load the disc in my player, it starts "reading " and
then "stop" with no error messages. The dvd version is fine.
When I unwrapped the brand new, sealed blu ray package,
the blu ray disc was loose ie. it wasn't sitting in the holder.
On closer examination, I noticed a few small indents around the
outside of the disc. Can these affect the reading of the
disc data. I tried it on another blu ray player and the same
thing happens...reads then stops.
Should I return the movie to seller and ask for refund/replacement.
:mad:

[Ghitulescu]

Does the player react at keystrokes, like MENU, TOP MENU, DISC MENU ?
Is the latest FW on the player? Beware of cinavia, though ...

[deadset]

No reponse to keystrokes like MENU etc.
Trys to read disc then stops.
I am using Panasonic BD35 multi region player.
Thanks

[setarip_old]

Should I return the movie to seller and ask for refund/replacement.

Absolutely, yes...

[deadset]

Problem solved. I contacted the seller and he
suggested a firmware update . After downloading
the update, the blu ray disc now plays perfectly.
You may close this thread, thanks everyone.

[londonmoon]

My Blu ray doesn't read anymore neither. However it was just outdated software, had me going crazy.

[alysonshaw]

Good thing I saw this post. I was just about to call for DVD replacement never thought that it could be the player that's acting up. Thanks!