powerdvd stops playing dvds

[magnusr]

I got two machines. One has powerdvd deluxe 7.x using xp (nvidia/amd computer)

The other powerdvd ultra 7.3 using vista (nvidia/amd computer).

Something weird has started happening with both. When i play a dvd 10 mins might pass, then powerdvd hangs and closes. This happens on both computers. Dosent matter if they have graphics hardware acceleration on or not.

Same DVDs play fine in media center.

Here is from vistas event log:

Faulting application PowerDVD.exe, version 7.0.2602.0, time stamp 0x45c349ed, faulting module ole32.dll, version 6.0.6000.16386, time stamp 0x4549bd92, exception code 0xc0000005, fault offset 0x00041144, process id 0xc8c, application start time 0x01c777d4419e3003.


Anyone got a clue?

[foxyshadis]

Going to assume it can't be hardware instability, since DVDs don't exercise any hardware anymore, and probably isn't video drivers - although a refresh never hurts (or a downgrade if you suspect it could be the latest version). Best thing I think you could do is download the very latest trial and update patch - I'm going to assume this is 7.3 even though it says 7.0 - and totally uninstall, reboot, reinstall clean. Perhaps run a through spyware/antivirus/cleaner scan just to be sure nothing's injected in there. If that and drivers don't help, it's probably time to ask Cyberlink for specific support.

[Leak]

Anyone got a clue?
Do you have a screensaver installed that wreaks havoc on PowerDVD after 10 minutes of supposedly doing nothing?

[magnusr]

Windows Screen saver mistify is set to kick in after 15 minutes. Power options is set to never turn of the screen.

Ive never seen the screen saver kicked in when it crashes. But i could try turning it of to see what happens.

[magnusr]

Going to assume it can't be hardware instability, since DVDs don't exercise any hardware anymore, and probably isn't video drivers - although a refresh never hurts (or a downgrade if you suspect it could be the latest version). Best thing I think you could do is download the very latest trial and update patch - I'm going to assume this is 7.3 even though it says 7.0 - and totally uninstall, reboot, reinstall clean. Perhaps run a through spyware/antivirus/cleaner scan just to be sure nothing's injected in there. If that and drivers don't help, it's probably time to ask Cyberlink for specific support.

Both computers is stable. Both using Catalyst 7.3 (same happend on 7.2). Both has directx february 2007 version. Both all the latest windows updates and drivers (vista one has whql drivers).

The vista computer is running vista home pro with aero on. PowerDVD 7.3 Ultra, even though the event log says PowerDVD.exe, version 7.0.2602.0. Tried with enabling hardware acceleration, and disabling it (no diffrence). ATI X1900GT graphics card, Nforce 430 chipset, X2 4600+, Creative X-FI.

XP PRO SP2 computer has nforce 3 with ATI X800 graphics card and Athlon 64 2800+, Creative Audigy 2. PowerDVD Deluxe 7 with latest update patch.

[magnusr]

Turning of the screen saver didnt help...