Pan and Scan menus issue with Scenarist

[mrsmile]

Hi all,

I'm encountering strange problems with Pan Scan menus.
I've encoded my menus with a SD-1000, then used Restream to set the display extension to 540.
The Mpeg2 file have been accepted by Scenarist 3.1 as 4:3 Pan Scan.
I've authored my DVD with Wide and Pan Scan displayed menus (my clients doesn't want wide menus on 4:3 TVs.)
I've tested the disc on several DVD Players (Sony, Pioneer and Toshiba) sucessfully.
Now, my client tells me that the check disc doesn't work on Philips players.
The menus won't display. They only show black screens and the subs...
We've tried the disc on 3 different Philips players with the same result, but It works on other brands !
How come this happens ? Is there an issue with those kind of menus ?
My clients told me that he never had that kind of experience with authers authoring studio.
I guess I'm the lucky one... :)

Anyone have a clue ?

Cheers.
Alex.-

[Corion]

Could be worth trying a remux and burn (if you haven't done so already!). I had a similar problem a while back and was able to fix it this way.

[mrsmile]

Thanks for the answer. I'm still testing, but it looks like that the trouble comes from Restream that doesn't set the Pan Scan flag correctly. It seems that it alters something in the color that make "some" player unable to read the streams as they should, and show a black video instead.

[kolak]

ReStream doesn't add PanScan information properly. You may try to tick "With color".
Some players will play this video incorrect.
Use Mpeg Append for mac which will do it correctly or encode from source with CCE with PanScan box ticked.

[mrsmile]

Thanks for the help, kolak.
That's what I've noticed. I've tried Mpeg Append and now, everything seems to be fine.
Cheers. :)